AMS Illusion Street (“we”, “our”, “us”) is committed to protecting the privacy and safety of our customers.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with
applicable Indian laws, including the Information Technology Act, 2000 and relevant data protection rules.
When you visit or book services at AMS Illusion Street, we may collect:
Personal Information:
This information helps us to give offers/discount as per repetition of the users.
Name
Mobile Number
Email Address
City
Booking & Usage Information:
Activity bookings (Cricket, VR, Archery, Bench Soccer)
Time slots & session details
Payment details (processed securely via payment gateways and UPI)
Technical Data:
Website/app usage data
IP address (if applicable)
User location when using website and customer booking system
We collect your data to:
Process bookings and reservations
Provide customer support
Send booking confirmations and updates
Improve our services and customer experience
Ensure safety and security inside our premises
Comply with legal obligations
Give offers, discounts and other benefits
All payments are processed via secure third-party payment gateways
We do not store your card or banking details
Transactions are encrypted and protected
Users can scan UPI QR code
At Illusion Street, your safety is our priority:
CCTV surveillance may be used for safety monitoring
Safety instructions must be followed for all activities
Staff supervision is provided in all activity zones
Participation is at customer's own risk, subject to safety guidelines
Customers must follow safety gear and instructions
Booking slots are time-based
Need to arrive before 10 minutes of booked slots
User needs to be under our supervisor
Safety zones must be respected
Skill-based activity; misuse may lead to restriction
Not recommended for individuals with medical conditions (e.g., epilepsy, heart issues)
Age restrictions may apply
Bookings are confirmed only after successful payment
No-shows may not be refunded
Rescheduling allowed subject to availability
Management reserves the right to cancel for safety or operational reasons
Your data is stored securely and accessed only by authorized personnel
We implement reasonable security practices as per Indian IT laws
Data is retained only as long as necessary
We do not sell your personal data. We may share data only:
With payment gateways
With legal authorities if required
For safety or fraud prevention
You have the right to:
Request access to your data
Request correction or deletion
Opt-out of marketing communication
Children under 18 must be supervised by parents/guardians
We do not knowingly collect data from minors without consent
This policy complies with:
Information Technology Act, 2000
Indian Contract Act, 1872
Applicable consumer protection laws
Illusion Street reserves the right to update this policy at any time. Changes will be updated on the website.
For any queries:
⚠️ IMPORTANT NOTE
By proceeding with booking, you agree to our Privacy Policy and Safety Guidelines .
“Your privacy and safety are our top priorities at Illusion Street.”
